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Microsoft Customer Technical Service and Support

MyTechSquad is the technical support arm of the world’s leading Software Company. MyTechSquad provides support and technical problem solutions for Microsoft customer service and partners acting as core driver of the Customer Experience and ensuring customer satisfaction. Our professionals operate in the following areas of the customer Service and Support Business.

In a digital-first world, MyTechSquad solutions for MS Office help organizations support their digital transformation initiatives, while meeting their compliance and information governance requirements within Microsoft’s product cloud. By using MyTechSquad, customers can manage and archive the growing volume of content from both Microsoft and non-Microsoft data sources, More importantly, they are able to implement private, hybrid, and public cloud environments to provide information in business context, whenever and wherever it is needed.

MyTechSquad also offers preconfigured solutions and business applications for Office 365, which support excellence in areas such as Asset and Supplier Management, HR and Finance.

Online Services Terms Updates

When Customer renews or purchases a new subscription to an Online Service, the then-current OST will apply and will not change during Customer’s subscription for that Online Service. When Microsoft tech support introduces features, supplements or related software that are new, Microsoft may provide terms or make updates to the OST that apply to Customer’s use of those new features, supplements or related software. Microsoft may make commercially reasonable changes to each
Online Service from time to time. MyTechSquad may terminate an Online Service in any country.

Support Engineer

Directly supports customers through telephone, email and chat services, is highly trained and skilled with specific components or applications, but may be able to take calls from multiple specialties when needed.

Technical Lead

Microsoft support line the Support Engineers when additional technical advice is needed and performs case reviews to ensure that cases are working toward closure.

Dedicated Support Engineer

Passionate technical experts working for only one or two customers on the customer’s site. Promotes customer health for existing systems and new soluti ...

News Release: Microsoft Customer Technical Service and Support
Submitted on: February 28, 2018 10:49:06 AM
Submitted by: mytechsquad
On behalf of: